A little room to reconsider.

If a bag is not the right fit for your plans, you may request a return within 30 days of delivery. Items must be unused and kept in their original packaging, with any included components.

How to return a bag.

1. Email help@wonderroambags.com or use our contact form. Include your order number, the item you want to return and the reason. For damage or an incorrect item, photos of the item and packaging help us understand the issue.
2. Pack the unused item securely in its original packaging. Include your name, order number and contact email so we can match the return to your order.
3. Send the return to the address below. You may contact us first for help or return guidance. We recommend a trackable service and keeping your shipping receipt.

WonderKids Toys LLC — Wonder Roam Returns
2941 S 140TH ST
SEATAC WA 98168-3802
United States

Who pays return shipping?

We cover return shipping for defective items, incorrect items and damage that occurred during shipping. Contact us so we can arrange the return method before you pay for postage. For other reasons, including a change of mind or a bag that does not fit your needs, you pay the return shipping cost.

There is no restocking fee. For a change-of-mind return, the original $6.99 shipping charge, if paid, is not refundable. If the return is due to our error, a defect or shipping damage, the applicable original shipping charge is also refunded. We do not deduct the cost of free outbound shipping from an eligible refund.

Inspection and refunds.

After we receive the return, allow 3–5 business days for inspection. Once it is approved, we initiate the refund to the original payment method and send a confirmation. The time for the credit to appear depends on your bank or payment provider. If a return does not meet the condition requirements, we will explain the issue and discuss the next step with you.

Damaged or incorrect items.

Please contact us when you discover a problem. Keep the packaging and the item while we review it. We will help arrange an appropriate return, replacement or refund. The unused condition requirement does not prevent you from reporting a defect or shipping damage.

Exchanges and cancellations.

For a different color or style, return the eligible original item and place a separate order for your preferred bag. If you need to cancel an order, contact us promptly. We can cancel before dispatch when it is still possible to stop fulfillment; after dispatch, the return process applies.

This policy does not limit any rights available under applicable law. Questions? help@wonderroambags.com · 0000000000. Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.